Every medical product JPM MEDICAL TRADING imports and supplies is FDA-approved, DOH-compliant, and passes strict quality control checks before leaving our warehouse. In the unlikely event of a confirmed manufacturing defect or shipping error, we offer a structured process for returns and exchanges.

Clients must notify our Quality Assurance department within seven (7) calendar days of the date on the Delivery Receipt to be eligible for review.

To qualify for an exchange, return, or institutional credit, the item must be:

Completely unused and uncalibrated
Stored in its original, unaltered manufacturer packaging
Accompanied by all original manuals, accessories, and power cords
Returns of sterile clinical consumables, single-use surgical items, opened diagnostic packs, or customized facility equipment are not accepted, in accordance with DOH infection control guidelines.

Before any return is processed, the client must present the original Sales Invoice, Official Receipt, and signed Delivery Receipt to our audit team.

Upon receipt, our bio-medical technicians conduct a full evaluation to confirm the nature of the defect and rule out improper handling, power surges, or unauthorized repair attempts by the facility.

If a valid manufacturing fault is confirmed, JPM MEDICAL TRADING will either:

Replace the product at no additional delivery cost, or Issue a formal credit memo for future purchases.
Cash or check refunds are issued solely at the discretion of our corporate management and are reserved only for cases where an identical replacement unit cannot be sourced within a reasonable timeframe.